Licensed and insured

UPDATED JANUARY 2024

Our Team

We strive in providing a professional and respectful service. Failure to show our team the same treatment will result in termination of your cleanings. 

Quality Guarantee

We guarantee that our team will go above and beyond to suit your cleaning needs. If at any time there is a concern in regards to your cleaning, you must contact us within 24 hours of the cleaning. Though we do not offer refunds, if we are contacted within 24 hours we will gladly return to re-clean the area(s) of concern. 

Equipment 

We supply all equipment and supplies needed. If you would prefer us to use your equipment and supplies it will be at your discretion. It will be your responsibility to replace any supplies needed.  We are not responsible for any wear and tear or damages done to your equipment such as vacuums, mops etc.

Damages

We will assume no liability for items not secured in a proper manner (heavy pictures hanging from thumb tacks, not anchored properly to walls, etc. ) Pre-existing damages such as scratches, dings in windows, paint, furniture, floors, walls, etc. Items of monetary or sentimental value should be put away on the day of cleaning and/or cleaned by home owner. 

Personal Requests

We do allow adjustments to each clean to accommodate the needs of your home. Though we do require 1 weeks notice for any add ons or personal requests to adjust our schedule if extra time is needed.  

Cancellation 

Things come up, and we understand. However, we kindly ask that if you need to cancel, skip or reschedule a cleaning that you notify us 48 hours before your scheduled day. A fee of $50 will be applied to your bill if changes are recurring without a 48 hour notice.

Payment

For your convenience we accept cash, EMT, cheque or credit card. An invoice with a due date will be provided in the evening after our cleaning service.  A late fee of $15 per day will be incurred if payment is not received as arranged by client.